Airport services
İzmir Airport Lounges and Services: Lost Property, Hotel, Help
İzmir Airport lounges are in both terminals: each has a Primeclass Lounge open 24 hours a day, and the Domestic Terminal building houses the TAV Airport Hotel. For anything lost in the terminal, TAV runs a lost and found office in domestic arrivals; general questions go to the TAV call centre on +90 850 222 98 28.
Primeclass lounges
⚠ For information only; compiled from internet sources, accuracy not guaranteed. Check the official source.
| Terminal | Where | Hours |
|---|---|---|
| Domestic Terminal | After the second security check, on the upper floor | 24/7 |
| International Terminal | After security and passport control, second floor on the left | 24/7 |
Bookings: +90 850 222 25 75 · customersuccess@tav.aero. Access depends on your ticket, card or lounge membership — check with your provider before you fly.
Fast Track, Meet & Greet and VIP
Primeclass also offers Fast Track and Meet & Greet services. Both terminals have VIP and CIP lounges, and there is a separate General Aviation Terminal for private flights.
Lost property
Lost in the terminal: TAV’s lost and found office is on the mezzanine floor of domestic arrivals. Call +90 232 455 00 00, extension 4690, or e-mail Kayip.Esya@tav.aero. Found items are kept for up to a year; a storage charge applies.
Lost or delayed checked baggage, or items left on the plane: contact your airline, ideally at its desk in the arrivals hall before you leave. Lost on an İZBAN train: call İZBAN lost property on +90 232 398 32 32.
Other services
- Airport hotel: the TAV Airport Hotel is inside the Domestic Terminal building, and another hotel stands at the airport entrance.
- Food, banks and tourist information: the official aeronautical publication lists restaurants, banking and a tourist office at the airport.
- Transport cards: the İzmirim Kart for İZBAN and ESHOT is sold and topped up at the airport İZBAN ticket office and some kiosks.
- Departure fee: Turkish citizens flying abroad can pay the outbound fee at kiosks and a desk on the international departures level.
- Car hire and parking: rental desks in both arrivals halls (24/7) and car parks with EV charging and valet service; see car hire and parking.
Who to call
TAV call centre: +90 850 222 98 28 · TAV terminal switchboard: +90 232 455 00 00 · e-mail info@tav.aero · DHMİ airport directorate: +90 232 274 26 26. For flights, check-in and baggage, contact your airline first.
Frequently Asked Questions
Is there a lounge at İzmir airport?
Yes. There is a Primeclass Lounge in each terminal, both open 24 hours a day.
Can I use Priority Pass at İzmir airport?
Lounge access depends on your membership programme and its current partner list, so check with your provider before you travel.
How do I find something I lost at İzmir airport?
For items lost in the terminal, contact TAV lost and found on +90 232 455 00 00, extension 4690, or Kayip.Esya@tav.aero. For items left on the plane, contact your airline.
Is there a hotel inside İzmir airport?
Yes. The TAV Airport Hotel is inside the Domestic Terminal building.
What is the İzmir airport phone number?
The TAV call centre is +90 850 222 98 28; the terminal switchboard is +90 232 455 00 00.
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